200+ companies trust ToolSense.

It could sometimes be two weeks before we saw even a small fault that had been reported.

Paper gets lost. Paper gets misplaced. Paper gets misread because of handwriting. With ToolSense, everything is typed out, we manage our revenue source better and have full oversight to share with general managers.

The GPS tracker on the sweeper tells the customer exactly how many kilometres were covered, where it started, where it stopped. That’s proof of evidence of service delivery, not a written claim.

Everyone in the sales team and the operational team can check where a specific pair of skis is. It’s a huge step forward in equipment management, and it makes our processes faster, less hectic.

We had these isolated solutions, which I wasn't very happy with. Now everything is in just one interface.

When we have the right data, there are so many options. Procurement, health and safety, finance, they’re all ready to use it. We haven’t seen all the benefits yet, but the potential is there.

Compared to the competition, the ease of integrating ToolSense into our existing operations was a very easy barrier to overcome. The QR codes meant operators didn’t need training or extra devices, just their phone.

In the pilot we questioned every process. We cut a lot, kept what mattered, and ended up with one shared data model that the whole team works from.

We spent a year looking for a ladder. It had vanished, we said it was stolen by the client, and a year later we found the very same ladder at the very same customer. That was the status quo.

A piece of equipment moves from one location to another, on Excel, somebody has to phone, log in, change it, share it. That doesn’t work. With ToolSense, the asset goes with the data.

For us, like a traditional company that's been in business for almost 20 years, the system is still kind of a legacy type of system, but ToolSense brought another level of asset management.

The QR codes have been a game-changer. Pre- and post-trip inspections turn straight into work orders, the team prioritises immediately, and downtime has gone from weeks to hours.

We tried to find one complex system that could handle all the processes and data. After testing ToolSense we saw it can summarise information from assets, maintenance costs, yearly checks, everything in one place.

ToolSense gives us this solution: being able to track the assets, to know where they are, the repair costs we incur. It's very good follow-up for the equipment.

The dream of any field operations manager is to know where his machines are deployed and how long they're in use. I've wanted that for at least ten years.

For us the tool is not a solution, it's an aid to raising quality, and that's what we have to use it for.

When one location has the Excel file open, I can't save here. We always had different data states and somewhere data loss. We needed something that simply works better.

We saved about 1,000 euros a month by moving to the OBD tracker, and now the fleet runs in the same system as all our machines.

We had the equipment captured in systems, but seamless oversight of the audits wasn’t there. The risk was always that a test deadline slipped through, or a machine was unavailable for a planned service because we didn’t know where it was.

Things really happened to me last year where I'd say I'd like it like this and that, and it was already implemented during the conversation. That flexibility is enormous fun.

Instead of carrying around a spreadsheet hoping you got everything, you just go around and scan QR codes. When you’re done for the day, you see what you missed.

If a colleague knows where the process snags, where it can be improved, then they are also the one who has to tell us what the ideal process looks like, and that kind of co-design isn't possible in every product.

Manufacturer-specific solutions are limited to one brand. We needed an independent system that works across every line we represent.

Manufacturer IoT only covers their own machines. We needed a platform that works across every brand we distribute, and can be retrofitted in South Africa, not bolted on in the factory.

Without a system everything is manual, Excel sheets and a lot of work to manage assets. ToolSense solves it for us internally, and lets us show our customers a better way too.

We didn’t have any asset-management tool in the organisation. We were spending a lot of money buying new tools, because we were losing the ones we had.

Skilled-labour shortages mean every process has to be designed end-to-end. We can’t keep printing 42 receipts to back up one invoice, that’s not the future. Workflows have to flow, with high acceptance at every level.

We had a rigid database and Excel sheets. We’d service a machine on paper, then walk back to a computer to enter it. With ToolSense and the QR code on the machine, it’s done where the work happens.

As a tip, I'd definitely say: don't test many platforms, pick one. We did that with ToolSense and we're really satisfied, it works well.

The annoying problem of relocations, where at the end of the day you don't know where your cleaning machines have gone, is solved by the trackers, so we're always up to date.

It’s not about having yet another database. It’s about looking at your processes again, adopting the workflows a tool like this implies, and minimising your internal hand-offs.

A lot of our cleaning staff don’t use a computer. It had to be easy for everyone, and a QR code, anyone can scan.

Asset register lived in finance. Operational tools had no system at all. Sites emailed each other to find a machine. That was the inefficiency we needed to fix.

The clear advantage is the centralisation of data. And the question in the WhatsApp group of where something is resolves itself, naturally, without doing anything for it, simply through location capture.

One of the most important things in technology is to go fast. Joining forces lets us go much faster than independently.

ToolSense has seen a problem from tracking and looking after equipment in general, and used a cost-effective methodology. They've hit the nail on the head, and that can only benefit the end-user client and people like ourselves.

The status quo was really a lot of Excel, a lot of offline lists, a lot of PDF files being passed around. There was no central management programme.

Long phone chains lose information. With a ticketing system, we get problems at first hand, with video and pictures from where the fault is, and that helps us close cases internally far faster.

It’s not always price that gives you the trigger, it’s the volume of machines. We wanted a solution that could track cheap assets in numbers, not just expensive ones in isolation.

In building cleaning it’s essential to move away from static, paper-based plans into demand-driven work. Digitalisation with ToolSense is real progress.

We deliberately don't have one machine manufacturer that we use across all of Austria, and what ToolSense does is bridge that, because all our cleaning-machine suppliers are already integrated.

The whole concept won me over, and the team behind it. They make everything possible, are always open to ideas, and throw themselves in 2000 percent. We now have a clean digital process and, for us, a data source we can feed back into machine development.

What I found with ToolSense is they checked all the boxes, non-motorized and motorized. Non-motorized is very difficult; this is a very simple system to use and I can deploy it very quickly.

It's a completely open system; all manufacturers, all equipment are treated equally. And I can build the system a bit according to my own ideas. That's something I liked very much.

We're now faster, especially with repairs. When a machine breaks, the worker scans the QR code and the person in the workshop immediately has the fault description. That's much better than a slip of paper that might get lost.

The economic advantages come directly from reducing media breaks and the duplicated data-keeping we had so strongly in the past. Digitizing damage reports also lets even a worker who isn't a user, just someone with a mobile phone, capture an issue very quickly. That was a great feature, on top of what we asked for.