Technician dispatch and scheduling
Skill-based and route-optimized - match the right tech to the right job, fastest path.
ServiceHub
Field Service Management Software for Equipment Service
Field service management (FSM) software - the dispatch, ticketing and technician layer for cleaning equipment, robotics and industrial machine service businesses.
Trusted by
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The problem
FSM built for HVAC doesn't fit equipment service.
OEMs and dealers running multi-brand equipment and robotic fleets are forced into tools that don't understand their world - and end up running the service business on spreadsheets or paying for years of customisation.
- Generic FSM tools were built for HVAC techs, not multi-brand equipment service.
- No IoT-triggered tickets, no OEM-specific repair procedures, no spare-parts logic.
- Service businesses run on Excel and email - or buy a misfit FSM and customise for years.
- Customer SLAs are evidenced from memory, not from the system.
The solution
FSM built for equipment service businesses.
ServiceHub is multi-brand-ready, IoT-aware and integrated with the same asset and parts data that runs the rest of the ToolSense platform. One queue, one mobile app, one source of truth.
Multi
One ticket queue across brands
Live
IoT-triggered service tickets
Per-OEM
Procedures, not generic tasks
Offline
Mobile app for the field
Field service management capabilities
Service ticket management
Every machine has a full asset history; every ticket lands against the right serial.
SLA tracking and reporting
Per customer, per contract - response, resolution, and uptime, evidenced not estimated.
Mobile app with offline support
For field technicians in basements, plant rooms, and anywhere the signal drops out.
IoT-triggered service tickets
The machine reports the fault. The system creates the ticket. No paper, no waiting.
Linked to spare parts and OEM cloud
Parts inventory, OEM telemetry, and ClientHub all connected to the same ticket.
Multi-brand-ready
Dealers running fleets from many manufacturers manage all of them in one ticket queue.
OEM-specific repair procedures
Checklists and procedures deployable per machine type - not generic field service tasks.
FSM built for equipment, not generic field service.
See ServiceHub in action.
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Field Service Management FAQs
FSM software coordinates the people, parts and information behind on-site service - dispatching technicians, managing work orders and tracking jobs to completion. ToolSense (ServiceHub) is FSM built specifically for equipment, not generic field work.
Yes. It's designed for equipment manufacturers, dealers and machine service businesses that need to run multi-brand service operations, tie jobs to specific assets and offer service to their own customers.
ServiceHub gives you the dispatch, ticketing and technician layer - assign jobs by skill and location, track status in real time, and keep every work order linked to the asset's full history.
Yes. Technicians get a mobile app to see assigned jobs, scan asset QR codes, log work, capture photos and close work orders on site - even offline.
Yes. ServiceHub uses IoT and sensor data so service can be triggered by actual machine condition - enabling condition-based and predictive maintenance instead of fixed schedules.
Yes. ServiceHub is part of the ToolSense platform and connects to your ERP, CRM and other tools via API and prebuilt integrations.